Fly Jamaica begins compensation following crash-landing

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bimjim
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Fly Jamaica begins compensation following crash-landing

Unread post by bimjim » Sat Dec 15, 2018

https://www.kaieteurnewsonline.com/2018 ... h-landing/

Fly Jamaica begins process of compensation following last month’s crash-landing
Dec 06, 2018

Fly Jamaica yesterday said that the airline is prepared to compensate passengers who were onboard flight OJ256 which crash-landed at the Cheddi Jagan International Airport (CJIA) on November 9.

The airline said it continues to work closely with the authorities to identify the underlying cause of the incident.

According to a statement from the airline, equally and importantly, they are continuing to support our passengers whose welfare is also our utmost priority.

“Now that the immediate post-incident travel and accommodation needs of our passengers have been met, Fly Jamaica has begun the process of interfacing with its customers to ensure that if they have suffered loss, they can be fairly and reasonably compensated in line with accepted principles of aviation international law and our own corporate responsibility to our valued customers,” the airline stated.

Fly Jamaica has invited passengers who were on-board the flight and who may have suffered loss, to make direct contact with the airline as soon as possible in order to discuss whether they may qualify for reimbursement or other compensation.

The move by the airline comes on the heels of the filing of a class action lawsuit which was filed on November 23, 2018 by Howie, Sacks & Henry LLP and Camp Fiorante Matthews Mogerman LLP, in Canada.

The filing was done with the Superior Court of Ontario against Fly Jamaica for injuries and losses sustained by passengers.

On November 9, 2018, the Fly Jamaica aircraft left CJIA headed for Toronto shortly after 1:00 am.

The Boeing 757, carrying, 128 passengers was forced to return to the airport 20 minutes into the flight after experiencing hydraulic problems. 84 Canadian passengers were onboard.

The plane overshot the runway and crash landed. Several of the plane tyres blew out and its right engine became dislodged from its wing as the plane came to a stop metres from a deep embankment.

Passengers suffered a variety of injuries, and lost belongings that were left on the plane after evacuating. They lost jewellery, cash and electronics.

Passengers also had to reportedly arrange and pay for their transportation home. The class action will seek to obtain appropriate compensation for the damage caused to the passengers.

One person, 86-year-old Rookhia Kalloo, died shortly after the incident. There has been no determination on whether her demise was in any way related.

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Stranded Fly Jamaica customers seek refund

Unread post by bimjim » Sun Dec 16, 2018

http://m.jamaicaobserver.com/news/stran ... und_152260

Stranded Fly Jamaica customers seek refund
Saturday, December 15, 2018

Some Fly Jamaica Airways customers who had planned to spend Christmas with their family overseas say they were robbed of the opportunity, as fares paid to the airline have not been returned.

Thirty-five days after Fly Jamaica's Boeing 757-200 aircraft overshot the runway at Guyana's main international airport, injuring several people, frustrated customers turned up at their Holborn Road office in Kingston seeking answers.

“I booked with Fly Jamaica from July, supposed to travel next week. Me never know say Fly Jamaica have problem. Me know the plane crash but me never know say a one plane them have. Nobody called to say that this is the situation, we putting you on another airline, or come back for your money,” Althea Bryan told the Jamaica Observeryesterday.

Bryan, who was seen clutching her documents as she exited the office, said she had planned to spend Christmas with her family in New York.

The woman who was travelling for the fifth time said she was introduced to the embattled airline through a travel agency in July. Bryan said when she went to the travel agency to confirm her flight she was told that the airline had a problem.

“When I went inside they said no manager or supervisor was there to speak with us,” she complained.

Another customer, who was supposed to leave the island today with her two sons, said Fly Jamaica did not remedy the dilemma or compensate her.

“I bought three tickets for [a total of] $222,000 at the agency for three of us to travel on the 15th of December. I had to cancel mine. My sons have to go out tomorrow morning on a 6 o'clock flight. I got a call yesterday to come in to the agency, she sent me down here. They are telling me that they don't have a plane and they can't get us on another flight,” Sherrly Green told the Observer.

Green, who was livid, said, “Me know my rights I'm going to take it up in hand.”

Unlike Green and Bryan, Rachael Wilson's husband, who is supposed to arrive in the island from New York days before Christmas, said her husband had just secured a ticket so that he would not disappoint his family and relatives next week.

Wilson said she was given an application form to fill out after she went inside the office seeking redress.

“Nobody was willing to tell us what was going on, no one could answer our questions. They just telling me now that we are to sign a form and that eight weeks' time we will hear from them,” Wilson said, adding that she was also told to purchase another ticket from different airline.

Meanwhile, reporters were told that the managers and supervisors were at lunch and that no one was there to address the media.

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