[Westjet] Update on Hurricane Irma
September 7, 2017
As Hurricane Irma tears through the Caribbean and heads for the U.S., our thoughts are with those affected by and preparing for this catastrophic storm.
At WestJet, evacuation plans were set in place as soon as we became aware of the severity of the storm and on September 6, four rescue flights returned from affected areas. Specifically, we operated two flights northbound from Punta Cana, one from Puerto Plata and one from Providenciales (Turks and Caicos).
Today and tomorrow, September 7 and 8, we will operate rescue flights from Florida and several Caribbean destinations. For Florida, we will operate two flights from Fort Lauderdale and five from Orlando. For Cuba, we will operate one flight each from Varadero, Cayo Coco and Santa Clara. We will also operate one flight from Nassau and one from Antigua.
We continue to work on getting aircraft and flight crew into these areas ahead of airport closures. We are proud of the work being done on the ground by our airport teams and hotel staff to keep everyone involved – our guests and our WestJetters – safe during this exceptionally difficult time.
While we are attempting to move as many guests out of the areas as possible, concern remains for those who are unable to leave. We are confident that our hotel partners, who have dealt with hurricanes many times, know what to do and we urge anyone on the ground in these areas to follow the procedures given to them by their hotel and authorities in their area. We advise guests to remain at their hotel or emergency shelters, if applicable, and to not venture out on their own to try to avoid this storm.
Once the hurricane is over and we are able to resume flying, we will need to know where our guests are in order to contact them and make travel arrangements, and it is much more efficient to do so if we know guests are in contact with our hotel partners.
Hurricane promise in effect
For those guests with WestJet flights or WestJet Vacations packages to the areas through September 11, our hurricane promise is in effect. This means guests are able to cancel or reschedule at no charge.
Flight cancellations into affected areas
Based on the storm’s trajectory and severity, we have now proactively cancelled all WestJet flights operating into Florida for September 9 and 10. However, we will be releasing additional flights from Orlando and Fort Lauderdale for September 8. We are in the process of reaching out to those guests booked on the cancelled flights but we urge them to contact us right away to reserve a seat. There is no charge for this reaccommodation.
Promo code for discount on Florida and South Carolina flights
To assist Florida and South Carolina residents attempting to leave those states, we are offering a promo code for 50 per cent off flights from Miami, Fort Lauderdale, Fort Myers, Tampa, Orlando and Myrtle Beach to any Canadian destination. When booking on westjet.com, please enter the coupon code WTVFFQR. For travel agent bookings, please enter the promo code WNQ60.
Flexible change and cancel rules for flights to and from Antigua and Barbuda, St. Maarten, Turks and Caicos, Nassau, Cuba, Dominican Republic and Florida.
We have implemented flexible change and cancel rules for the above destinations that allow guests to change their travel dates/route without incurring the change/cancel fee.
Guests can call WestJet (air-only): 1-888-937-8538 (1-888-WESTJET).
WestJet Vacations: 1-877-737-7001.
We advise all guests travelling to or from the affected cities above between September 5 and September 11, 2017 to check the status of their flights prior to leaving for the airport.
There are a number of ways that guests in affected areas or with plans to travel to affected areas can obtain information about flight plans.
- Visit “manage bookings” on westjet.com. Enter your six-letter booking code to see your new flight information.
If you have the WestJet app for iOS or Android you can add your confirmation code via the “trips” section to see your new flight information.
Contact us via Facebook or Twitter.
Contact us by phone.
We have been in touch with our partners at the Canadian Red Cross to offer our support and resources as they are needed. We encourage those who are interested in volunteering to assist with the rescue, relief and recovery efforts, to connect directly with the Red Cross.